I replied telling them that they had ignored me for months but they are still insisting that I either pay up either way whether i travel with them or not. No response to my complaint, no reassurance, nothing. Majorca doesnt get much rain, but autumn is the wettest season, with 40 of rain falling between September and November. I eventually got an email on 24th December (Christmas Eve) and a week before the final payment date (31st December) telling me my holiday was still going ahead or I needed to pay 100% of the holiday cost if I wanted to cancel or I could go ahead with my holiday and reply within 48 hours. Water temperatures range from 64✯ (18✬) in May to 79✯ (26✬) in August making Majorca ideal for water sports and ensuring that swimming is possible throughout spring and autumn as well as summer. I started to find other reviews on this site etc and in the news of people in the same situation who have experienced the same thing or worse, the terrible customer service and being completely ignored. Royal Mail got a signature but I still never got a response. I sent a recorded letter to an address for Truly Travel in November. Sent emails to new email address (still no reply - still no phone number to contact). On October 29th we saw that they had gone bust but still trading under Truly Travel Ltd. Got home and emailed several times to complain to Teletext, and to ask them to reassure me it wouldn't happen again on my next holiday in March 2022 (with my husband and 2 children) I had no reply, I telephoned several times, but they never picked up and/or my calls were cut off.
I booked 2 holidays in August 2021 - one in September 2021 and one for March 2022 (which I paid £500 deposit for) Went on holiday to Tenerife with my husband in September 2021 - arrived ok, hotel wouldn't let us in the room as they had not been paid by Teletext ! Spent 6 hours on the phone (my mobile phone) trying to get it resolved between the hotel Manager and Teletext (can't believe they answered the phone)! Robert at Teletext was ok but kept telling me he would call me back then didn't - they then told me to pay for the accommodation again ! I totally refused and after several more stressful, tearful phone calls, finally the Hotel finally gave us a room! Totally stressed out and ruined the first few days of our holiday. So sadly I have fallen into the Teletext/ Truly Travel rip off trap too.
0 kommentar(er)
